Refund & Return Policy
Last Updated: 01-10-2026
At SHINEWEAR VENTURES PRIVATE LIMITED, we aim to ensure that you are satisfied with every purchase made through our website. We want every shopping experience with us to be simple, comfortable, and reliable. If something isn’t right with your clothing or apparel order, we’re here to help with a fair and transparent return and refund process.
Return Eligibility
You may request a return within 7 days of receiving your order, provided the following conditions are met:
The product is unused and unwashed.
The product is in its original condition.
The original packaging is intact.
All tags, labels, and accessories are intact.
The product has not been altered, damaged, or used after delivery.
Proof of purchase or order details can be provided when requested.
Products that do not meet these conditions may not be eligible for return or refund.
The return eligibility period will generally be calculated from the date on which the order is marked as delivered.
Non-Returnable Items
Certain clothing and apparel products may not be eligible for return, including:
Customized or personalized clothing products.
Products specifically made or altered according to customer requirements.
Sale or clearance products clearly marked as non-returnable at the time of purchase.
Products that have been worn, washed, altered, damaged, or otherwise changed after delivery.
Products without their original tags, labels, or packaging where these are required for the return.
Products returned in an unhygienic or unsuitable condition.
Any applicable non-returnable condition will, where appropriate, be communicated on the relevant product page or during purchase.
Nothing in this policy is intended to restrict rights available to customers under applicable Indian consumer protection laws.
How to Initiate a Return
To request a return, please follow these steps:
Contact us at info@shinewearfashion.com within 7 days of receiving your order.
Provide your order number, contact details, product information, and reason for requesting the return.
Where applicable, provide clear photographs of the product or other information requested by our customer support team.
Wait for return instructions and confirmation from our support team before shipping the product.
Pack the clothing item securely, preferably using its original packaging.
Send the product to the return address provided or confirmed by our support team.
Please do not send a return without first contacting us, as unauthorized returns may cause delays in processing.
Return shipping charges may be borne by the customer unless the return is due to a defective, damaged, or incorrect product supplied by us, or where otherwise required by applicable law.
Return Address
Unless our support team provides different return instructions for a particular order, returns may be sent to:
SHINEWEAR VENTURES PRIVATE LIMITED
UG-9, Plot No-11, Kirti Shikhar,
District Centre, Janakpuri,
New Delhi, West Delhi, Delhi – 110058, India.
Before sending a return, please contact us at info@shinewearfashion.com to confirm the return instructions.
Return Inspection
Once we receive your returned clothing or apparel product, it will be inspected to determine whether it meets the return eligibility requirements.
We may check:
Overall product condition.
Signs of wearing, washing, or usage.
Original packaging.
Product tags and labels.
Accessories supplied with the product.
Whether the returned product matches the original order.
After inspection, we will notify you regarding the approval or rejection of your return and refund request.
Refund Process
Once an eligible returned product has been received and approved after inspection:
We will notify you of the refund status.
Approved refunds will be initiated within 3–5 business days after return approval.
Refunds will normally be processed to the original payment method used for the purchase.
The refunded amount may take additional time to reflect in your account, depending on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.
If the original payment method cannot be used for a refund, we may contact you regarding an alternative legally permitted refund method.
Refund Turnaround Time (TAT): 3–5 Business Days After Return Approval.
Shipping Charges
Original shipping or delivery charges are generally non-refundable unless:
The clothing product delivered was defective.
The product was damaged when delivered.
An incorrect product, size, or item was delivered.
The refund of such charges is otherwise required under applicable law.
For eligible returns arising from a change of mind or other customer-related reason, return shipping charges may be the customer’s responsibility.
Exchanges
We understand that choosing the right size, color, and design is important when shopping for family clothing.
Exchanges are subject to product availability.
If you would like a different size, design, color, or other eligible product variation, please contact us at:
Email: info@shinewearfashion.com
Depending on availability and the circumstances of the request, we may ask you to return the original product and place a new order for your preferred clothing item.
Any price difference between products may need to be paid or refunded, as applicable.
Damaged, Defective or Incorrect Products
If you receive clothing or apparel that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
When contacting us, please provide:
Your order number.
Description of the issue.
Clear photographs of the product.
Photographs of the packaging, where relevant.
Any other information reasonably required to verify the issue.
After reviewing the information, we may arrange an eligible replacement, exchange, return, or full refund, as appropriate.
Where we confirm that an incorrect, damaged, or defective product was supplied by us, eligible return or replacement shipping costs will be handled by us at no additional cost to the customer.
Approved refunds for eligible damaged, defective, or incorrect products will be initiated within 3–5 business days after refund approval.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
Email: info@shinewearfashion.com
If the order has not yet been processed or shipped, we may be able to cancel it and initiate the applicable refund.
Once an order has been shipped, cancellation may not be possible. You may instead need to follow the applicable return process after receiving the product.
For approved order cancellations, refunds will be initiated within 3–5 business days after cancellation and refund approval.
Refund Delays
We aim to initiate all approved refunds within 3–5 business days.
After the refund has been initiated, banks and payment service providers may require additional time to process and credit the amount to your account.
If you have received confirmation that a refund was processed but have not received the amount after a reasonable period, please first check with your bank or payment provider.
You may also contact us at info@shinewearfashion.com for assistance.
Policy Abuse
We reserve the right, subject to applicable law, to refuse or investigate return or refund requests where there is reasonable evidence of fraud, misuse, repeated abuse of the return process, product tampering, or other improper activity.
This provision does not limit any statutory consumer rights available under applicable law.
Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.
Any changes will be published on this page with an updated Last Updated date.
We encourage customers to review this policy periodically to stay informed about our return and refund procedures.
Contact Us
For questions, concerns, returns, exchanges, or refund-related assistance, please contact:
SHINEWEAR VENTURES PRIVATE LIMITED
UG-9, Plot No-11, Kirti Shikhar,
District Centre, Janakpuri,
New Delhi, West Delhi, Delhi – 110058, India.
Email: info@shinewearfashion.com
Phone: +91 9856985698
We appreciate your trust in SHINEWEAR VENTURES PRIVATE LIMITED. Your satisfaction matters to us, and we are committed to making your family clothing shopping experience convenient, reliable, and enjoyable.
